Reference

What Our Terms and Conditions Cover

One written set of terms sits behind every account here, covering how you register, how bKash, Nagad and Rocket payments move through your wallet, and what each side owes the other.

Terms shown before you joinWallet and payout rulesSupport replies in EnglishEligibility set by local law
7betbdt What Our Terms and Conditions Cover
RECORDS AND PRIVACY

Records Behind Your Account Terms

Terms only mean something if the records behind them hold up. We store the profile details you give us, tie every wallet reference to that profile, and keep a transaction log so a dispute is settled from evidence rather than memory. That same log is how we spot a sign-in from a device you have not used before. You can ask what we hold on your account, request a correction, or ask which retention window covers your profile, and the answer comes back in writing.

Account Records

We keep what you enter at sign-up, your wallet references and a log of each transaction. Ask what is stored on your profile, and request a correction where something looks wrong.

Cookies and Sign-In

Session cookies keep you signed in as you move between lobby pages on your phone. Clear them and the next visit asks for your password and OTP again.

Closing and Keeping

Close your account and marketing contact ends. Transaction records stay on file longer where local rules or payment partners require it, and we tell you the retention window for your profile when you ask.

Changing Your Details

Write to support for a correction, a copy of your record, or a change to how we contact you. Requests tied to an open dispute are recorded on the case and answered through the same channel.

TERMS HELP DESK

Where to Ask About Our Terms

Questions about a clause reach a person, not a queue that loops back on itself. Our support team handles account and payment queries in English for Bangladesh, and every conversation starts with your registered mobile number so the agent can pull up your profile. Bring the section heading you are asking about, plus a transaction ID when money is involved. If a chat reply and the written terms ever disagree, the terms on this page are the version we work from, and we correct the reply.

Live Chat Chat is the shortest path for anything about your account terms. Keep your registered mobile number ready so the agent can pull up your profile, and mention the section heading you are asking about.
Email Send longer questions, a screenshot of a wallet receipt, or a request for a copy of your record from the email linked to your profile. Replies come in writing, so you can keep them.
Wallet Receipts For bKash, Nagad or Rocket queries, attach the transaction ID from your app. That single number lets us trace the payment against your account instead of asking you to explain it twice.

What Account Holders Ask About Terms

These are the questions our team fields most often about the terms. Each answer points to the clause it comes from, so you can read the longer wording on this same page when you want the detail. Nothing here overrides the terms themselves. If your situation is unusual, such as a name mismatch on a wallet, an account used from a new country or a profile already closed, message support with the details rather than guessing.

Yes. Ticking the box at sign-up confirms you have read this page and agree to it. If you later disagree with a change, leave the account and withdraw the balance.

No. The wallet must be in your own name and match your profile. A payment from a friend or family member is usually held while we check the sender, which delays the credit.

Tell support before you travel long-term. Access depends on your local law and eligible regions, and an account used from a restricted country may be closed with the balance returned to your original wallet.

Ask through live chat or email from your registered address. We confirm the request, settle any open bet or pending withdrawal, then close the profile. Records stay as long as local rules require.

You do, until a bet is placed. Funds sit against your profile, not in a shared pot, and a withdrawal goes back through bKash, Nagad, Rocket or bank transfer once the name check clears.

No. Material changes are shown in your account before the date they start, so you have time to read them. Small wording fixes that do not alter your rights may go live sooner.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.